Custom is not automatically cheaper, and rented software is not automatically wasteful. Compare total cost, staff time, switching risk, data access, and who keeps the system working.

• Paying for several tools to move one customer through one process.
• Copying the same information by hand.
• A must-have process blocked by the product roadmap.
• No clean export or unclear account ownership.

• List every tool touching the process and its real annual cost.
• Count the repeated handoffs and corrections for one week.
• Ask what can be kept or connected before replacing anything.
• Price build, maintenance, migration, and exit together.

We use keep, connect, replace, or build in that order. A custom system fits when the business case survives the math. Sometimes the right answer is one better spreadsheet.

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