Keep, Connect, Replace, or Build: Use This Order
Before you buy another tool, decide whether to keep, connect, replace, or build. Start with the part of the day that keeps getting stuck.
What this means for your business
A tool can be imperfect and still be the correct tool. Change is justified when the present way of working causes enough cost, risk, or customer trouble to beat the work of changing it.
What to watch
- A new tool proposed before the current job is mapped.
- A connection between tools that creates two places with different answers.
- A replacement with no way to take the business data out or train staff.
- Custom software built for a problem that happens twice a year.
Do this next
- Name the broken outcome, not the disliked tool.
- Measure one week of handoffs, delays, errors, and cost.
- Test the smallest move that fixes the outcome.
- Name ownership, maintenance, migration, and exit before buying.
When Little Fight fits
This is how we scope every systems job. The answer can be no project. That is still a useful answer.
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What you can count on
The first look is free. Some website plans include our written 14-day promise. The plan says which jobs qualify, when the days start, what each side needs to provide, and what you receive if our work is late. Urgent on-site help is a New York service; call so we can confirm the problem and the response. We return missed calls within 2 hours, 9am–9pm Eastern.
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