Terms and scope, plain.
Short answer: Little Fight confirms scope, price, access needs, and timelines in writing before work begins.
Little Fight NYC terms. Scope, quotes, project promises, safe account access, and written approvals before work begins.
The first move is usually the free Tech Audit: a real person looks at your website, tools, Google presence, and monthly software costs before any scope or promise.
What you can count on
Every consult is free. Websites usually ship within 14 days — if our side misses the date, you don't pay. When something urgent breaks, we're usually on-site within 24 hours. Callbacks come within 2 hours, 9am–9pm Eastern.