By Little Fight NYC · Published 2026-07-12 · Updated 2026-07-12
Check the review and the policy before assuming it was lost.
What this means
Google can remove or delay content that appears to conflict with its policies. A public review may be visible differently to the author and to other people.
What to do first
1. Ask the reviewer whether they can still see it. 2. Save a screenshot. 3. Stop any review drive that uses rewards or a shared device. 4. Read the current policy before asking again.
When to leave it alone
Do not buy reviews, ask staff or family to fill a gap, or create a second listing.
Your next move
If a profile has several problems at once, bring the screenshots and timeline to a Tech Audit.
Can I ask customers for reviews?
Ask honestly and follow Google’s current policy.
Can every removed review be restored?
Do not assume that. Use the official support route with clear evidence.
Want it handled? Tech Consulting — Want a second set of eyes? We can map the setup before you buy or replace anything.
Talk to Little Fight.
Send a website link, an error message, or a few lines about the work. We’ll take a free first look and explain what we can help with.
9am–9pm Eastern. After hours, leave a message.