A failed terminal can have a different cause from a failed connection or a provider-wide incident.

1. Check whether one device or every device is affected. 2. Test the internet from a phone. 3. Check the provider’s current status information. 4. Use the restaurant’s approved fallback process.

Do not change settings or switch companies that run the tools during service unless the business has a tested plan.

After the rush, record what failed and what backup would make the next outage less disruptive.

Read the current provider documentation and your approved process before relying on any offline feature.

First identify whether the problem is one device, the network, or the provider.

Want it handled? IT Support — Something is broken? Tell us what stopped and what has to keep working.