A feature is useful only when staff can operate it, the customer path still works, and someone can recover the account or data. Boring is a compliment when money is moving.

• One person is the only manual.
• An outage plan that begins after the outage.
• A tool added because a demo looked smart.
• No export, backup, owner, support route, or replacement path.

• Write the five jobs that cannot stop.
• Name the owner and backup operator for each.
• Test offline, restore, recovery, and support steps.
• Remove features that create more work than value.

We keep what works, connect what should talk, and build only when the business needs to own the tool. No confetti required.

Get a plain-English second opinion

Product features and rules can change. Use the linked source as the current word.

• CISA small and midsize business resources — Official steps for phishing, passwords, an extra sign-in check, updates, backups, and encryption.