Start with the questions a customer asks before they call. What do you do? Where do you work? Can they book, buy, or ask for a quote? Show real work and give each service a clear place. Keep the domain and accounts under business control. A small site can do this well; add a page when it has a useful job.

• Business name, phone, email, and service area
• Current logo, photos, and examples you may publish
• A list of services in the words customers use
• Access details for the domain and existing site, if any

Use the names customers use for your services. Explain each one, where you offer it, and how someone can reach you. Check that the website and Google profile show the same facts. A page helps people understand the business, but it cannot promise a search ranking. If the listing itself is wrong, its owner may need to make a separate change.

• Current business details exactly as you want them shown
• A list of the services people confuse
• Questions customers ask before calling
• Any listing or website access you already control

A redesign should start with a list of what already works. Save your pages, copy, forms, and account details. Keep useful pages or send their old links to the right new page. Before launch, test calls, forms, booking, and the site on a phone. These checks reduce avoidable problems. Search traffic can still change, so track it after the move.

• A crawl or list of current URLs
• Domain, host, and analytics ownership details
• Copies of forms, downloads, and old page text
• A shortlist of pages customers or staff use often

The business should control its domain, hosting, email, forms, and other work accounts. Keep a safe record of who can manage each one, when it renews, and how to get back in. Your designer can help without being the only person with access. Check this before a staff change or redesign, while everyone who knows the setup is still available.

• Domain registrar and hosting names
• Business-controlled recovery email
• Current billing and renewal contacts
• A secure list of administrators and permissions

Tell us the New York location, the issue, and what work is blocked. We confirm the type of help, scope, and timing before a visit is booked.

• A plain description of what stopped working
• Device, app, or network names if known
• When the problem began and recent changes
• Location and any access or scheduling constraints

A signal near the router does not tell you what reaches the back room. Test where the team works. Note which devices fail, where they fail, and whether it gets worse when the space is busy. Walls, distance, other devices, or the internet service may be involved. That pattern helps us choose the next check before you buy new equipment.

• Internet provider and plan name
• Router or access-point model if visible
• Rooms and devices affected
• Recent password, provider, or layout changes

First, try the mailbox in a browser. Does it fail there too, or only in the phone app? Check whether one person or the whole team is affected. Note any recent account, billing, or domain change. Find the person who controls the account before trying more password resets. Keep old messages safe while the cause is checked.

• Email provider and domain name
• Which mailboxes and devices are affected
• Recent password, billing, or security changes
• Business-controlled recovery contact

Start with a normal workday. Who needs to take calls, print, book customers, share files, or accept payment? List the devices and accounts behind those tasks. Confirm what the internet provider will install and when. Test the key tasks before opening. You can add more tools later; the first week needs a setup the team knows how to use.

• Opening or move date
• Team size and required day-one tasks
• Internet-provider details and building access
• Existing devices, subscriptions, and accounts